Description:
This client is a tech startup developing innovative software solutions for small businesses. They focus on providing affordable and user-friendly tools that improve productivity and operations. As they continue to expand, maintaining a high level of customer service became a priority. The team recognized the need for a dedicated customer support specialist to handle inquiries, troubleshoot issues, and provide timely assistance.
Situation:
The startup’s rapid growth led to an increase in customer support demands. The existing team was struggling to manage the influx of support tickets and calls, resulting in longer response times and lower customer satisfaction. They needed a skilled customer support specialist who could handle a variety of customer issues, provide effective solutions, and help maintain their reputation for excellent service.
Our Solution:
After assessing the client’s needs, we recommended hiring a customer support specialist to enhance their support capabilities. We searched for candidates with strong problem-solving skills and a background in tech support. Within a week, we identified several promising candidates and conducted thorough interviews to evaluate their fit for the role. We presented the client with five top candidates, and they chose Samuel, a customer support specialist with three years of experience in a similar company.
About the New Hire:
Samuel brings three years of experience in customer support, with a proven ability to resolve technical issues and provide excellent service. His background includes working with various software platforms, which has equipped him with the skills to assist customers effectively. Samuel is patient, detail-oriented, and has a knack for explaining complex concepts in simple terms.
Key Responsibilities of the New Hire:
Samuel’s key responsibilities include:
- Handling customer inquiries and support tickets.
- Troubleshooting technical issues and providing solutions.
- Assisting customers with software setup and usage.
- Maintaining detailed records of customer interactions.
- Providing feedback to the development team to improve products.
The Talent’s Salary and How Much We Helped the Client Save:
Samuel’s monthly salary is £1,100, allowing the client to save £18,000 annually compared to hiring locally.
Are You Looking to Hire Someone Like Samuel?
If you’re looking to hire a Customer Support Specialist, send us an email at hello@arwana.co.uk or book a quick discovery call with us here.
At Arwana, we help organisations recruit top-tier overseas talent in marketing, administration, and design while saving up to £20,000 in salary costs per role.
Book a Discovery Call
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Alternatively, you can send any inquiries to hello@arwana.co.uk and we’ll promptly get in touch with you.
