1. Introduction
At Arwana (“we,” “our,” or “us”), we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard data. This Privacy Policy explains the types of information we gather, how we use it, and the rights you have in relation to your personal data. By using our website or services, you agree to the practices outlined in this policy.
2. Information Collection and Use
We collect personal information that you voluntarily provide when interacting with our website or when engaging with our services. This may include your name, email address, phone number, company details, job title, and any information submitted through forms or scheduled calls. When you use our website, we also automatically collect certain technical information such as your IP address, browser type, device details, and usage patterns through cookies and tracking technologies.
For candidates and talent, we may additionally collect professional information such as resumes, work history, identification documents, skills assessments, and communication records to support our recruitment and staffing process.
3. How We Use Your Information
The information we collect is used to deliver our offshore staffing services. This includes matching talent with client needs, conducting screenings and assessments, managing communication between parties, processing payments, and providing customer support. We may also use your information to send you updates about our services, relevant company news, marketing communications, newsletters, and other information that we believe may be useful or relevant to you. In addition, we may use your information to analyse website activity, improve user experience, and strengthen the quality of our services. Importantly, we do not sell or rent your personal data to third parties for any purpose.
5. Data Storage and Security
Your personal information is stored securely using encrypted systems and protected with industry-standard security measures. We implement access controls, encrypted storage, regular security reviews, and role-based permissions to prevent unauthorized access or misuse. Only authorized team members with a legitimate business purpose are granted access to your data.
6. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, request corrections, ask for deletion, restrict or object to certain processing activities, or request a copy of your data. If you wish to exercise any of these rights, you can contact us at privacy@arwana.co, and we will respond within a reasonable timeframe.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Client and candidate data may be stored for up to five years to support future hiring needs, comply with legal obligations, resolve disputes, and enforce agreements. You may request earlier removal of your information at any time.
9. Third-Party Links
Our website may contain links to external websites. Arwana is not responsible for the content or privacy practices of sites operated by third parties, and we encourage you to review the privacy policies of any external sites you visit.
10. Updates to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: hello@arwana.co.uk
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.